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Retail Ambassador

The Coca-Cola Company

  • Location: Buena Vista, FL - USA
  • Post Date: 7/12/2019
  • Job Type: FULL TIME
  • Post End Date: July 30 - 2019
  • TRAVEL REQUIRED: 00% - 25%
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Job ID: R-31168

Job Description Summary


United States of America


Lake Buena Vista

Travel Required:

00% - 25%

Relocation Provided:


Job Posting End Date:

July 30, 2019


Job Description Summary:

Retail Ambassadors serve as Brand Ambassadors for The Coca-Cola Company by providing impeccable guest service and salesmanship to Company employees and guests of The Coca-Cola Company. The primary function of the Retail Ambassador role is to assist in driving store revenue through a variety of tasks. Retail Ambassadors are the first point of contact for guests and play a critical role in establishing and sustaining an environment where guests are the center of the shopping experience.

Candidates must be flexible to work any shift between the hours of 8:30 am up to 1:30 am Saturdays, Sundays and weekdays.

Primary Responsibilities/Accountabilities:

In addition to Retail Ambassador roles and responsibilities, the Retail Ambassador is responsible for supporting the retail team in overseeing the operational functioning of the sales floor, cash wrap, and back of house operations.

  • Ability to be trained and crossed utilized at throughout the store to include: beverage bar, sales floor, cash wrap, and back of house.
  • Function as a source of knowledge about retail merchandise to include: product knowledge, and inventory levels (in-stock and out of stock).
  • Demonstrate features and benefits of merchandise/product in order to educate the guests and to promote sales.
  • Proficient use of Point of Sales (POS) devices and machines.
  • High degree of accuracy in handling all retail transactions.
  • High degree of salesmanship to include: proactively approaching and acknowledging guests, assessing guests' needs to make recommendations, suggestive sell and close sale.
  • Participates in organizing and executing the bi-annual inventory and performs scheduled inventory updating/cycle counts.
  • Assist with all price changes and ticket merchandise prior to staging on sales floor.
  • Assist with merchandise order placement, processing and replenishment.
  • Assist and maintain sales floor, cash wrap, and back of house for maximum efficiency.
  • Maintain visual standards and follow the plan-o-grams set by the planners, merchandise manager, and visual merchandising lead.
  • Develop relationships with customers and coworkers
  • Positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment

Position Requirements:

  • Guest Service: Ensures that the guest remains top priority before, during and after the purchase
  • Accuracy: Ability to handle cash and provide change without error. 
  • Business Etiquette & Professionalism: Communicate effectively with guests, members of management and ambassadors in a professional and helpful manner while simultaneously building credibility and rapport.  This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior in social situations and maintain composure in negative circumstances in order to achieve results.
  • Communication:  Ability to represent The Company effectively in a public forum through verbal and visual presentations, delivering guest service that enhances the reputation and image of The Company.
  • Safety Procedures: Knowledge of and ability to proactively recognize and report safety issues or incidences and maintain a clean, safe work environment (e.g. customer safety, keeping work aisles clear, sanitary health practices, proper placement of tools and machinery, etc.).
  • Flexibility: Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands.
  • Retail Sales Knowledge: Knowledge of and ability to apply retail selling skills.
  • Salesmanship: Demonstrated practice of investigating and satisfying customer needs through a process that is efficient, fair, sincere, mutually beneficial, and aimed at long-term productive relationship.
  • Fast Learner: Quickly learn new procedures and processes
  • Organization: Strong organizational and follow-through skills
  • Ownership: High level of ownership, accountability and initiative
  • Love Brand Coca-Cola!

In addition to the above responsibilities, there may be additional responsibilities to fulfill the Retail Ambassador position requirements.

Educational Requirements and Experience:

  • High School Diploma or equivalent
  • Minimum 1 year experience working in a retail environment
  • Experience operating a Point of Sale (POS) device or machine
  • Track record of thriving in a team centric environment
  • Excellent attendance and punctuality history

Our Growth Culture:

One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.


Keep seeking, never settle.  Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.


Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

Version 1.0, 2.0, 3.0

Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.


Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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