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Business Services Manager - Greater China & Korea, Customer & Commercial Systems

The Coca-Cola Company

  • Location: Shanghai, China - CHN
  • Post Date: 8/1/2019
  • Job Type: FULL TIME
  • Post End Date: August 29 - 2019
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Job ID: R-30692

Job Description Summary

Location(s):

China

City/Cities:

Shanghai

Travel Required:

Relocation Provided:

Job Posting End Date:

August 29, 2019

Shift:

Job Description Summary:

The position will be responsible for end-to-end implementation of key projects in the APAC Customer & Commercial IT domain with, from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) mainly focusing on Greater China & Korea business unit initially. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas.

The position will be a member of the APAC IT Customer & Commercial Systems team & reports to APAC IT COE Leader, Customer & Commercial Systems.

Key Results:
• Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability
• Establishment of best practices in business transformation through digitalization
• Simplified/Streamlined business processes & practices with documentation

Key Responsibilities:
• Work with APAC IT COE Leader for Customer and Commercial Systems & China/Korea customer and Commercial system Leader to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
• Project manager with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:

a) Digital Commerce
• Business to Business (B2B)
• Business to Consumer (B2C)
• Online to offline (O2O)
• Online execution survey (eRED)
• Payment Solutions

b) Customer & Commercial Execution
• Sales force automation (SFA) & execution
• Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
• Alternative channels & Routes-to-Market (RTM)

The position will be responsible for end-to-end implementation of key projects in the APAC Customer & Commercial IT domain with, from definition, initiation, planning, implementation to operation-state (including documentation, problem & resolution management) mainly focusing on Greater China & Korea business unit initially. This person will lead the project management of transforming the business through digitization in the agreed scope, timeline & investment. This role shall provide subject-matter-expert in business digital transformation, systems & processes relating to Customer & Commercial functional areas.

The position will be a member of the APAC IT Customer & Commercial Systems team & reports to APAC IT COE Leader, Customer & Commercial Systems.

Key Results:

  • Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability
  • Establishment of best practices in business transformation through digitalization
  • Simplified/Streamlined business processes & practices with documentation

Key Responsibilities:

  • Work with APAC IT COE Leader for Customer and Commercial Systems & China/Korea customer and Commercial system Leader to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
  • Project manager with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
  • Responsible & accountable for leading business digital transformation & solution implementation in the following areas:

Digital Commerce

  • Business to Business (B2B)
  • Business to Consumer (B2C)
  • Online to offline (O2O)
  • Online execution survey (eRED)
  • Payment Solutions

Customer & Commercial Execution

  • Sales force automation (SFA) & execution
  • Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
  • Alternative channels & Routes-to-Market (RTM)

Our Growth Culture:

One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.

Curious

Keep seeking, never settle.  Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.

Empowered

Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

Version 1.0, 2.0, 3.0

Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.

Inclusive

Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.

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