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Customer Operations Coordinator - Costco

The Coca-Cola Company

  • Location: Bellevue, WA - USA
  • Post Date: 7/9/2019
  • Job Type: FULL TIME
  • Post End Date: Not Available
  • TRAVEL REQUIRED: 00% - 25%
  • RELOCATION PROVIDED: No
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Job ID: R-30559

Job Description Summary

Location(s):

United States of America

City/Cities:

Bellevue

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

Not Available

Shift:

Job Description Summary:

It's an exciting time to work in The Coca-Cola Company's flagship market even moreso to work with retail's fastest growing global customers - Costco. We're accelerating our momentum as the fastest-growing large consumer goods company in North America by putting people at the heart of our business to make the Costco team a great place to work - with strong opportunities for personal growth with exposure to new parts of the business, focusing on opportunities for personal growth and creating a business model for the future with Costco. People are our focus when we're collaborating with our diverse network of locally-connected bottling partners or broker partners to create winning innovative business plans to grow our business for the future. What about the Costco team? with the different backgrounds, skills and perspectives they bring to our workplace - we are helping transform our business, one big idea at a time. We empower our team to intelligently challenge the status quo, make bold recommendations, experiment and adapt, so we can grow together and make a great business even better.

The Customer Operations Coordinator, Costco is responsible for supporting the sales team to deliver an annual volume plan within the Global Coca-Cola System.

Regular duties include: 

  • Collaborate with Bottlers and Product Supply teams in the geographies on strategies linked to needs and steward the business, operational and/or personal value created for the customer by The Coca-Cola Company.
  • Activating The Coca-Cola Company System (e.g., cross-functional team members, segment resources) to develop and implement solutions that profitably meet internal/external customer's needs to drive beverage category retail sales dollars, volume, and profit.
  • Building and leveraging relationships within and outside the customer's organization to reach implementation of jointly developed plans in each of the markets.
  • Supporting US Bottlers to socialize and implement best in class tactics to support domestic Costco team strategies.

PRIMARY RESPONSIBILITIES

  • Answers customer and system inquiries via phone, live chats and email.
  • Interacts with Bottlers and Product Supply teams to track progress of orders and proactively manage customer dialogue.
  • Support the Global VP of Sales with ad hoc administrative support and project management skills.
  • Provide technical, customer relations, and personnel management for major programs and projects.
  • Work with bottlers to create and execute plans in markets in order to monitor relationship, re-affirm strategies linked to needs and steward the business.
  • Conduct regular business reviews with external and internal customers to steward business health, re-affirm progress against joint strategies and deepen market relationships with both Costco local operating teams as well as leadership within Coca-Cola Company and Bottling partners.

Requirements:

Education - Minimum Required:  Bachelor's Degree or equivalent work experience.

Experience - 3-5-year sales and/or supply chain management experience. Experience with large matrixed domestic and/or global customers preferred.

Functional Skills:

Customer Knowledge (Business): Knowledge of the customer's and internal customer's business priorities, values and preferences (i.e., business culture, business background, key business objectives and priorities, key business

challenges and strengths). Ability to gain customer knowledge by applying Collaborating for Value tools and methodologies.

Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.

Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions.

Travel 10-25%

Our Growth Culture:

One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.

Curious

Keep seeking, never settle.  Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.

Empowered

Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

Version 1.0, 2.0, 3.0

Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.

Inclusive

Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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