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Regional Business Process Lead (Payroll)

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 7/1/2019
  • Job Type: FULL TIME
  • Post End Date: Not Available
  • TRAVEL REQUIRED: 00% - 25%
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Job ID: R-27624

Job Description Summary


United States of America



Travel Required:

00% - 25%

Relocation Provided:


Job Posting End Date:

Not Available


Job Description Summary:

Let's digitize Coca-Cola together.
The Coca-Cola Company's IT and Integrated Services organization is in the midst of a transformation journey to help Coca-Cola work smart. We're moving with agility and speed to digitize the Coca-Cola business by putting people at the heart of our services and evolving capabilities through a “refreshed” operating model and strong partnerships. Our people (all with different backgrounds, skills and perspectives) work together to drive more consumer transactions, create an engaging and productive environment that keeps pace with changes in our market, and enable all Coca-Cola employees to drive growth in their respective roles

Every day will not be the same. We are constantly growing and maturing our skill sets. We are partner-oriented but customer-centric. We are transparent and open yet quick and adaptive. We value inclusion and are open to new ideas.

Position Overview

The focus of the role is to provide service support for the day-to-day operations of the payroll team across the different processes within the team including delivery and accounting tasks.  The role ensures the payroll team provides a high level of employer services to associates. 

Key Responsibilities

  • Lead the regional team in capturing key metrics, including timeliness, accuracy, and CSAT, and reporting of the metrics to the Global organization

  • Track and analyze regional defects and turning into process improvements - either quick wins or longer-term improvement initiatives

  • Ensure complete and current process documentation for payroll process activities. Includes direct preparation of end to end process maps, and indirect (leading others) to complete desk top procedures.

  • Case management process performance: ensuring timely handling of associate facing and baseline case process. Ensure team members are following the global standard model and meeting SLAs.

  • Case management analysis: analyzing trends; recommending and leading improvements to reduce case volume and increase compliance with SLAs to improve customer experience.

  • Lead and participate on global payroll initiatives.

  • Capture from payroll partners legislation changes that impact payroll and sharing with payroll team to ensure governance and execution of actions either within managed service vendors or internally as appropriate.

What You Need to be Successful

  • University/Bachelor's Degree

  • 5+ years of experience in Payroll: understand the process for pre-payroll, payroll delivery, and post-payroll accounting for the countries within the region

  • Knowledge of payroll accounting and payroll delivery is preferable

  • Project management and operational excellence concepts

  • Strong systems, Workday, SAP & Excel skills

Our Growth Culture:

One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.


Keep seeking, never settle.  Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.


Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

Version 1.0, 2.0, 3.0

Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.


Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
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