Return to Search →  Asia Pacific   Europe   Latin America   Eurasia & Africa   North America

Returning Applicants

Global Senior Director, Omni-Channel Shopper Marketing

The Coca-Cola Company

  • Location: Atlanta, GA - USA
  • Post Date: 7/1/2019
  • Job Type: FULL TIME
Share This Job
Job ID: R-26159

Job Description Summary


United States of America



Travel Required:

Relocation Provided:

Job Posting End Date:


Job Description Summary:

Senior Director - Global Omni-Shopper Marketing Strategy This position is responsible for leading the strategic direction for TCCS's Omni Shopper Marketing serving our BUs, Bottlers and Global Customer & Commercial Leadership (GCCL) community.

The capabilities we are looking for include:

  • Customer Marketing Leadership:

The role will work closely with TCCS's Top 25 Global Customer Teams (representing 4B unit cases) to help lead, coach and partner on customer marketing immersion sessions and growth plans working with senior customer marketing leaders which influence +$6B in system revenue.

  • Omni-Shopper Future-tense Marketing Leadership:  The role will be responsible for leading forward thinking, customer and bottler marketing team value along with executional playbooks across the following O2O marketing areas:
    • Customer marketing leadership with Customer Ecosystems and Advanced Customer Media Platforms (led by data, analytics and measurement).
    • Lead the system with “Audience First” connections coaching and high impact SEO knowledge.
    • Led Performance Marketing solutions for our global shopper marketing community.
    • Drive Personalized Mobile Shopper Marketing that drives engagement & conversion.
    • Converting connected shoppers via New Digital Touch Points (buy now, Google shopping, marketing with algorithms, chat bots, voice assistants, etc.).
    • Lead Experiential Commerce Marketing generating shopper inspiration and demand.
    • Work with category teams as a resource for omni-shopper packaging enabled solutions.
    • Be an SME for customers Transactional Marketing solutions.

  • The role will develop innovative P2P digital centric conversion solutions that influence shopper purchase decisions building rituals for our brands and customers.
  • As part of the Global TCCC Team, you will be an important part of the strategic digital hub of the marketing community, turning insights into opportunity through a comprehensive understanding of the digital shopper, customer, brands, emerging retail - restaurant concepts and the dynamic digital landscape.
  • Shopper and Consumer Research Skills: The role will also need to work across various shopper and consumer research and data/ insights tools resources towards developing high value capture shopper marketing solutions to markets. Understand and leverage new Shopper Data Science Analytics for our customer marketers.

  • Broad Global Channel Leadership: The position requires material experience and channel skill sets with our Coca-Cola Retail packaged goods and importantly the bottling network. We are seeking a person that has deep experience and high level analytical skills across most retail channels (e.g. large store, c-stores, discounters, ecommerce, etc.). Being able to develop customer solutions with the Foodservice Channel is also important.
  • Customer Marketing Innovation: Serve the Coca-Cola System as a catalyst leader for shopper marketing growth as you identify white space innovation opportunities and rally system resources (e.g. O2O shopper solutions, P2P growth innovation, etc.).  Provide insights, innovation pilots and growth recipes focused on key questions - challenges to maximize our global shopper marketing capabilities.
  • Global Customer & Bottler Community Leadership & Development: Collaborate with the Coca-Cola BUs, Bottlers, Customer and various Partners / Stakeholders to foster and lead our Coca-Cola Global Shopper Marketing community towards creating material value that drives growth across the globe. In addition, this leader will build value based relationships and trust across all Customer Teams, BUs and Bottlers. The candidate will work across all of Coca-Cola's BUs and customer - bottler team needs with travel internationally. The ideal candidate will have international experience and a desire to work within the GCCL - Global Coca-Cola Community serving our bottlers and customer teams.
  • Global Industry Conference Leadership: This leader will have strategic external speaking opportunities to represent TCCS at high impact customer attended shopper marketing summits (e.g. CGF, Shopper Summits, etc.).


  • Bachelor's Degree. MBA preferred.


  • Minimum 8+ years in commercial, marketing or other cross platform leadership function, preferably in beverages or other fast-moving consumer goods categories.
  • High impact proven recent omni-shopper and digital marketing practitioner skill sets and experiences are required.


  • Atlanta AOC based.

Other Experiences and Capabilities

  • Proven expertise in either CPG shopper marketing and/or digital marketing.
  • Strong communication skills with senior leaders and global communities.
  • Demonstrated performance in galvanizing change, innovation and growth.
  • Strong written and presentation communication skills.
  • Flexibility to change and be agile with changing business requirements and needs.

25-40% travel required. Limited relocation options available.

Our Growth Culture:

One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola. ?


Keep seeking, never settle.  Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.


Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.

Version 1.0, 2.0, 3.0

Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.


Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply
Back to Top

Stay up to date on job openings that match your skills & experience.

Sign Up now
At A Glance

Become part of our professional community to receive company information, news and upcoming events.

Join Now
Who We Are: The Coca-Cola Company
Coca-Cola Millennial Voices
Multicultural Leadership Council