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Messaging and Collaboration Consultant

The Coca-Cola Company

  • Location: Sofia, Bulgaria - BGR
  • Post Date: 5/1/2019
  • Job Type: FULL TIME
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Job ID: R-22881

Job Description Summary

Responsible for coordinating the activities related to the infrastructure (network, telecommunications, software, hardware etc.) and database; involved in the definition, development and maintenance of procedures; oversees the study and implementation of new processes and techniques for the area. Individual contributor that is fully proficient in applying established standards; knowledge based acquired from several years of experience in particular area; works independently; may coach other professionals.

Key Responsibilities:

  • Participate in the evolution and integration of Collaboration technology and management
  • Lead efforts to research and implement Collaboration products as appropriate
  • Consult with business and IT projects to gather requirements and translate those requirements into Collaboration solutions.  Provide estimates and/or designs to project teams.  Lead any necessary integrations or builds for projects.
  • Manage vendor relationship with SaaS providers
  • Develop and consult on operational processes to support the Collaboration computing environment.  This would include Incident Management, Change Management, Problem Management, and life cycle planning.
  • Create documentation for Operations, Help Desk, and Region IT personnel.  Create training materials for End Users
  • 3rd level support
  • Mentor junior team members and Region IT personnel.  Elevate skill sets to facilitate ‘shift left' of work.
  • New technology evaluation/selection
  • Project delivery planning
  • Incident Management for issues related to Collaboration Services
  • Problem Management for issues related to Collaboration Services
  • Provide input to ABP
  • Assist in the evolution of Client Technologies capabilities including the interfaces used by employees to access the overall KO technology landscape.
  • Substantial latitude, autonomy and authority to make decisions around Incident Management and issue resolution. 
  • Control over staff scheduling and direct input into employee performance management and mentoring processes.  This position will have significant input into hardware selection and LCM schedules and plans.

Educational Requirements:

  • Bachelor's degree in Computer science or relevant
  • Technical Certifications are an advantage

Related Work Experience

  • Minimum 5 years of work experience in IT or relevant related field

Skills and Competencies

  • Core Managerial Competencies required:
    • Pursuing Innovation.
    • Applied in identification of opportunities - Implementation of strategies and platforms.
  • Exerting Personal Influence.
    • Applied in negotiations
    • Interactions
    • Work in a matrix context
    • Ability to work in networks, developing mutual trust relationships
    • Being a team player, sharing ideas and working interdependently
    • Facing conflict personally, managing dilemmas and differences with transparency and integrity.
  • Enhancing and Sustaining Performance of Others.
    • Applied in coaching and developing capabilities in team/peers.
  • Communicating Effectively.
    • Communication for commitment
    • Building and sustaining a position. Getting support of others.
    • Negotiation
    • Empathy and ability to listen and understand other's points of view.
  • Building Value Based Relationships.
    • Applied in dual process with BU IT Leads
    • Interactions with Service Leads and Senior Management. 
  • Core Functional competencies required:
    • Craft a vision for what the brand/category/market could be
    • Collaborate to develop a cohesive IT Marketing Plan
    • Interrogate data to identify core business levers
    • Extensively seek to understand performance indicator and measure return on investment
    • Deploy discipline and process to improve impact and market speed
    • Work with Service and BU IT Leads to bring Marketing Plan to life
    • Demonstrate judgement to define a compelling core creative idea
    • Ability to create communication that is compelling and aligned to creative brief

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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