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Unified Communications Analyst

The Coca-Cola Company

  • Location: Sofia, Bulgaria - BGR
  • Post Date: 5/1/2019
  • Job Type: FULL TIME
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Job ID: R-20634

Job Description Summary
The Unified Communications Analyst will serve as a Subject Matter Expert for the global environment(Voice and Video). The successful candidate will have deep technical knowledge in unified communication solutions, call center technologies, routing protocols and infrastructure components such as session boarder controllers and gateways. This position leads discussions and technical reviews of customer and company requirements. Translates requirements into solutions in the unified communication space, which can also include integration of video conferencing. Mentors junior team members and seeks to engage broader Global IT community to build solutions that align with Global IT Strategies and objectives. Creates training materials for end users and other support staff including Help Desk and Client Operations teams.

The successful candidate will demonstrate experience in the following:

- Pursuing Innovation

- Applied in identification of opportunities

- Implementation of strategies and platforms.
- Exerting Personal Influence

- Applied in negotiations

- Interactions

- Work in a matrix context

- Ability to work in networks, developing mutual trust relationships

- Being a team player, sharing ideas and working interdependently

- Facing conflict personally, managing dilemmas and differences with transparency and integrity.
- Enhancing and Sustaining Performance of Others.

- Applied in coaching and developing capabilities in team/peers.
- Communicating Effectively

- Communication for commitment

- Building and sustaining a position

- Getting support of others

-Negotiation

- Empathy and ability to listen and understand other's points of view
- Building Value Based Relationships

- Applied in dual process with other IT Leads

- Interactions with Service Leads and Senior Management

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

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