Senior Manager, Customer Development, McDonald's – New Zealand & Pacific Islands

McDonald’s Customer Manager, New Zealand

Our vision is to love brands, done sustainably, for better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design and marketing. As a McDonald’s Customer Manager, New Zealand, you will develop system aligned, customer strategy with our largest global customer McDonalds, in the country, to drive value creation and manage the long term partnership.  

We are looking for people that have a passion for building relationships and will be proud to be a representative of our brands, are results driven and have bottling or food service experience.

What You’ll Do for Us

The role is charged with both driving topline and bottom line growth, plus specific objectives detailed below:

• Steward market focus on McDonald’s as a strategic priority customer within the country
• Lead and influence the growth agenda for the total beverage portfolio, including the growth of the existing core business & development of new opportunities within McDonald’s.
• Develop, manage and monitor agreed KO/McDonald’s business plan objectives to ensure volume revenue and profit growth for both the KO System and McDonald’s in the country
• Management of critical supply chain relationship with McDonald’s, ensuring guaranteed supply and quality support and s to best in class standard.
• Performance tracking and analysis of all business results and KPI’s to region and The McDonald’s Division (TMD)
• Lead all KO associated Ronald McDonald House charity work in the country

Work Focus

• STRATEGY DEVELOPMENT:  Develop customer strategy within our system business priorities and topline revenue targets. Build system engagement approach with customers, securing alignment on contact strategy, aligning stakeholder coverage map with System leadership, including country/OU System leaders in customer relationships. Partner with TMD Customer Marketing Manager to prioritise, develop and execute marketing programs for the country
• CUSTOMER COLLABORATION:  Create joint business plan with customer based upon approved customer strategy (global or regional governance). Effectively manage the Ronald McDonald House Charity relationship.  Management of key routines with customer including WIP’s, QBR’s and quarterly senior leadership meetings.

• NEGOTIATION & INFLUENCING:    Prepare business cases (growth opportunities) /scenario plans to facilitate effective decision making by TCCC and bottlers. 
• INFLUENCING THE SYSTEM:  Manage expectations of all system stakeholders (TCCC, Bottlers, TMD). Delivery of system agreed reporting functions as required for CCSP, CCA and TMD.
• FINANCIAL MANAGEMENT:  Accountable for:  Revenue, Volume, Profit and Customer Satisfaction.  Management of McDonalds match marketing funds (MMF) to ensure business plan objectives are maximised
• PEOPLE LEADERSHIP: Lead cross functional teams to deliver short term and long term business goals. Project management across cross functional internal & external teams to ensure all customer agreed projects are delivered on time and within budget.

Communication Focus

• External:  Communicate directly with several senior level customer profiles, including up to CEO engagement.  Adept at communicating KO and bottler business strategies, brand strategies, sustainability as well as an ability to connect opportunities based upon the customers business strategy.
• Internal:  Interacts with both operational and senior system teams.  Must be able to succinctly steward the business opportunities as well as risk.  Must be able to engage with both bottling leadership in a market on implications beyond the individual customer as well as giving clear direction to the bottler sales teams working on that customer.  Must be proficient at effectively handling customer issues and misalignments in a manner that is both objective, transparent, as well as balanced while positively contributing to the customer relationship. 

Qualifications & Requirements

• 5-8 years strategic leadership roles with customers.  Bottling experience or Foodservice experience is ideal.
•  Education: Advanced Degree or Post Graduate, Bachelors Degree or University (Required)
• Business experience across multiple functions (RGM, commercial, categories and/or channels)
• Strong financial and business system acumen, and foundational understanding of consumers.

KEY KNOWLEDGE REQUIREMENTS:

Mastery of (Required)

• Customer Value Creation
• Revenue Growth Management
• System Alignment
• Negotiation
• People Management

Broad Expertise in (Good to have)

• Marketing
• Digital/E-Commerce

What We Can Do for You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
• As of January, this role will report into ASP OU.

Brand Strategy, Business Case Development, Business Partnerships, Customer Management, Customer Relationships, Customer Value Creation, Influencing, Negotiation, Profitable Growth, Project Management, Strategic Selling, System Economics

Location(s):

New Zealand

City/Cities:

Auckland

Travel Required:

00% – 25%

Relocation Provided:

No

Job Posting End Date:

July 2, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.