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Senior Director I, Quality Systems & Risk Management
Our purpose, Refresh the world and make a difference, is uniquely us, and part of our vision includes making a positive difference in people's lives, communities, and our planet by doing business the right way.
The Senior Director I, Quality Systems and Risk Management plays a critical leadership role within the North America Operating Unit Supply Chain QSE organization. This role ensures that all company-owned and co-manufacturing operations consistently produce products of the highest quality, safely and sustainably, in full compliance with The Coca-Cola Company’s standards, policies, and procedures.
This role sets the strategic agenda, manages cross-functional stakeholders, and drives execution of integrated quality systems and audit programs aligned with company standards and business goals.
What You’ll Do for Us:
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Lead a team of quality systems and auditing professionals to uphold the highest standards of product safety, regulatory compliance, and continuous improvement across NAOU Supply Chain.
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Set strategic direction for quality systems and risk management, aligning with business goals and regulatory requirements.
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Oversee independent, risk-based audits of company-owned and co-manufacturing facilities to verify conformance to TCCC’s quality and food safety standards.
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Analyze key food safety and quality performance indicators across sites to assess business risk and enhance audit effectiveness.
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Lead the development and reporting of organizational metrics to improve audit and system performance.
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Continuously monitor industry trends and emerging technologies to inform strategy and enhance food safety, quality, and audit practices.
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Build and maintain strong relationships with internal and external stakeholders to ensure alignment and support for audit initiatives.
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Represent the audit function in cross-functional forums and contribute to broader supply chain and quality strategies.
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Lead capability building initiatives for HACCP, including hands-on training, internal auditing programs, and train-the-trainer sessions to strengthen site-level competencies.
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Mentor and develop audit team members, fostering a high-performance and growth-oriented environment.
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Influence and align with senior stakeholders to drive transformation and change management across the supply chain.
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Provide strategic oversight of risk management practices, ensuring proactive identification and mitigation of operational and compliance risks.
What You'll Need
Requirements & Qualifications:
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Bachelor’s degree in science, Engineering, or related technical field.
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HACCP/ PCQI Certification required
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10+ years in quality, food safety, or auditing roles within FMCG or pharmaceutical sectors.
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Proven leadership experience in leading large-scale transformation programs and change management.
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Experience with implementation of quality assurance, quality control, and management system programs and activities (e.g. HACCP, GFSI, ISO9000 / 22000, SPC, continuous improvement methodologies etc.)
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Experience with digital quality and compliance systems (e.g., EtQ, SAP, data analytics platforms) to support audit execution, reporting, and continuous improvement.
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Demonstrated effective communication skills (written, oral, and presentation)
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Experience with comprehensive root cause analysis and problem-solving methodologies.
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Familiarity with and exposure to lean / six sigma tools and methodologies
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Understanding of the importance of technical governance in delivering a quality product
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Demonstrated evidence of critical thinking, logic, patience, reasoning, empathy, continuous learning, and development
Travel Required: 50 – 75% Travel within North America
Skills:
Continual Improvement Process; Product Specifications; Supply Chain; Quality Assurance Systems; Critical Control Points; Quality Metrics; Process Control; Good Manufacturing Practices (GMP); Waterfall Model; Quality Reporting; Quality Inspections; Process Engineering; Packaging; Microsoft Office; Communication; Food Safety and Sanitation; Global Collaborations; Shipping; Statistical Process Control (SPC); Lean Six Sigma (LSS); Food Chemistry
All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.
Pay Range:
$176,000 – $199,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
The Coca-Cola Company is an Equal Employment Opportunity/Affirmative Action employer. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here. You can also view our employment policies or if you have a question on fraudulent recruitment activity.
