Senior Manager, Service Operations

Our vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design, and marketing. As a Senior Manager, Service Operations your responsibilities will include managing all aspects of service providers businesses including strategic assessment of the business, service forecasting, conducting regular business reviews, managing senior level relationships, and effectively activating and implementing the beverage strategy. We are looking for people that have a passion for building relationships and are results driven and with a service focus.

What You’ll Do for Us 

• Manage and lead collaborative business planning with the strategic goals to develop and execute annual business plans, develop key partnership initiatives, category programs to accurately forecast service volume, revenue, and expenses.

• Conduct regular business reviews with service providers to define business needs, issues faced and opportunities to develop viable solutions. Develop ongoing service providers relationships with key members of the service providers organization, re-affirming strategies linked to needs and steward the business, operational goals.

• Ongoing assessment of account business plans including attainment of goals, success of key initiatives, major actions, key support needed, and new product recommendations. 

• Develop relationships with all key decision makers, both internal and external. 

• Collaborates and fosters relationships with our local bottling partners, senior level leaders, customer operations and cross-functional partners to build service capability and facilitate stewardship discussions. 

• Keeps abreast of competitive activities within the responsible geographies and communicates appropriate activity in a timely manner. 

• Collaborates with cross-functional representatives to deliver the full depth and breadth of resources that result in mutual benefits/results. 

• Share and collaborate on service vision and strategic thinking to anticipate future needs and recommend business building ideas that will drive the business.

• Gather and analyze service providers specific data (e.g., KBI/SLA reports, store service data, performance metrics, service history and traffic) to understand current economics and state of overall business.

Qualifications & Requirements 

• Bachelor’s degree or equivalent work experience is required.

• 5+ years of successful service account management experience.

• Proficient in Microsoft Office, Word, Excel, PowerPoint, AI, Tableau, PowerBI,

• Experience with ongoing relationship building and the ability to influence and coach service provider areas of opportunities.

• Effective communication skills, technical presentation skills, service negotiation and closing techniques.

• Ability to analyze data from multiple sources to improve market and service provider performance.

• Proven ability to identify service providers needs based on feedback from the service providers as well as through identification of opportunities through use of technical knowledge.

• Responsible for delivery of Service Level Agreements (SLAs)for Cost, Quality and Speed of service along with Capacity and Capability of market providers.

• Demonstrated ability to effectively manage multiple priorities without direct supervision.

• Travel: Willingness and ability to travel 26-50% of the time, including by flight and car.

• Physical Requirements: Ability to lift 25 to 30 lbs. as needed.

• Mobility and Flexibility: Comfortable with occasional extended periods of sitting or standing.

• Site Visits: Conduct monthly visits to food service establishments and service provider warehouses, as well as required quarterly Service Provider market visits (two per quarter) and additional visits as needed.

• Work Schedule: Flexible availability to support escalations and urgent needs during non‑standard hours, including occasional overnight sessions with service providers and customers, as well as after‑hours and weekend support when required.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Leadership; Sales Process; Business Planning; Account Management; Customer Relationship Management (CRM); Sales Management; Marketing; Pitch Presentations; Consultative Sales Management; Contracts; Sales Forecasting; Communication; Forecasting Process (Inactive); National Account Sales; Decision Making; Business Development; Teamwork; Negotiation