Sr. Manager QSE- Process and Technology Integration

Position Title: Sr. Manager QSE-Process and Technology Integration

Job Description Summary:

The Senior Manager will lead the integration and compliance of Quality, Safety, and Environmental (QSE) initiatives across water, aseptic, dairy, and other future emerging technologies while managing systems for reporting, program effectiveness, and adherence to standards. The role ensures effective communication of updated KORE requirements and local regulatory mandates to bottlers, supports capability building through webinars and discussions, and oversees robust market monitoring programs with data-driven insights. This role also includes managing QSE by design to ensure compliance is embedded in product and process development, while driving operational excellence by onboarding advanced technologies and systems.

The incumbent will collaborate with global, regional, and local teams to lead critical compliance functions and ensure consumer safety, product quality, and alignment with Coca-Cola’s sustainability and regulatory commitments.

Key Responsibilities:

1. Integration and Compliance for Water, Aseptic, and Future Technologies

• Water Management:
  • QSE Framework for Water Management: Develop integration frameworks for water treatment systems to ensure compliance with global KORE standards and local water quality regulations (e.g., BIS, FSSAI).
  • Risk and Performance Oversight: Monitor water use efficiency, source vulnerabilities, and treatment facility performance while addressing quality, food safety, and safety risks in alignment with QSE standards and regulatory requirements.
• Aseptic and Dairy Operations:
  • Develop and implement compliance frameworks for aseptic processing technologies, including risk assessments, validations, and adherence to food safety standards.
  • Monitor dairy technology operations to ensure process hygiene, microbiological compliance, and product safety during formulation and packaging.
  • Lead plant-level assessments to ensure readiness and compliance with quality systems for aseptic and dairy technologies.
• Emerging Technologies:
  • Guide the adoption of new technologies within the Coca-Cola system by developing fit-for-purpose compliance frameworks.
  • Conduct risk assessments and evaluate system readiness for advanced manufacturing processes, leveraging QSE strategies to ensure regulatory and corporate adherence.
  • Partner with internal and external stakeholders to drive innovation without compromising quality, safety, or sustainability requirements.

2. Communication and Collaboration with Bottlers

• KORE Updates:
  • Act as the lead communicator of KORE, Coca-Cola’s global quality system, and regulatory requirement updates to bottlers.
  • Draft and distribute technical bulletins, presentations, and compliance notices related to updated QSE requirements for water, aseptic technologies, and regulatory changes.
• Capability Building:
  • Plan and conduct webinars, workshops, and interactive sessions with bottlers to align on updated KORE standards, new programs, and regulatory mandates.
  • Lead targeted discussions with bottling teams to address implementation challenges, share best practices, and bridge compliance gaps.
  • Develop tailored training materials for plant teams and compliance officers, focusing on new technological areas such as aseptic, dairy, and automation systems.

3. Market Monitoring Programs

• Lead the design, integration, and reporting of key market monitoring programs:
  • Product Integrity Program (PIP): Monitor marketplace products to ensure quality compliance with corporate guidelines and consumer safety requirements.
  • Trade Sampling Program (TSP): Conduct quality assessments on trade samples to evaluate product condition across distribution and retail channels.
  • Consumer Complaint Trend Monitoring (CCTM): Analyze consumer complaint trends, identify root causes, and implement corrective actions with relevant stakeholders.
• Establish KPIs for market monitoring programs and translate findings into actionable quality improvement plans.
• Present trends, risks, and outcomes from monitoring programs to bottler leadership, aligning on improvement strategies needed.

4. Management Information System (MIS) and Reporting

• Data Management and Analytics: Leverage tools like Power BI to develop dashboards, track QSE metrics, analyze trends, and standardize reporting across bottlers, enhancing transparency and data-driven decision-making.
• Compliance and Action Planning: Ensure timely submission of GAPs/CAPAs, monitor compliance, and use analytics-driven insights from MIS to create actionable improvement plans during regular reviews.

5. QSE by Design

• Embed Quality, Safety, and Environmental (QSE) considerations into the design process for new products, processes, and technologies.

6. Collaboration with Global Teams & Analytics Function

• Audit and Compliance: Collaborate with GAO to resolve compliance gaps and align bottling plants with Coca-Cola’s quality standards.
• Analytics and Optimization: Partner with the Analytics team to enhance dashboards, automate MIS, and align systems with global quality priorities.

7. Dispensed Beverage Program Management

• Oversee the onboarding of new key accounts within the Dispensed Beverage Program and ensure compliance during installations and business operations.
• Conduct compliance assessments for dispensed beverage equipment and implement corrective actions for non-conformances.
• Plan and execute QSE-related training programs for key account operational staff to ensure alignment with Coca-Cola operating standards.
• Generate insights and trend reports on dispensed beverage program compliance to identify risks and opportunities for improvement.

Work Focus:

• System Integration: Drive compliance across water, aseptic, dairy, and new technologies by establishing robust compliance frameworks that adhere to KORE and local regulatory standards.
• Data and Insights: Leverage tools like Power BI to translate monitoring, audit, and operational data into actionable improvement strategies.
• Collaboration: Build strong partnerships with bottling teams to support compliance management and capability development through training, insights, and discussions.
• Capability Building: Conduct knowledge-sharing workshops and interactive sessions to reinforce compliance readiness for bottling teams.

Required Qualifications and Skills:

Education:

• Bachelor’s degree in Food Science, Microbiology, Chemistry, Engineering, or a related technical field.
• Certifications in Quality (HACCP, ISO 9001, FSSC 22000), with expertise in water treatment and aseptic systems preferred.

Experience:

• 12+ years of experience in Quality, Food Safety, or Operations within the food and beverage industry.
• Expertise in complex QSE domains (e.g., water, aseptic, dairy) with a demonstrated track record in compliance management.

Skills:

• Technical Compliance: In-depth knowledge of KORE and regulatory frameworks for food safety, water quality, and emerging technologies.
• Leadership: Proven experience driving initiatives among diverse teams, including plant teams, bottlers, and global stakeholders.
• Analytics Expertise: Proficiency in Power BI and analytics tools to create insights and reporting systems.
• Communication: Strong ability to disseminate technical updates, influence stakeholders, and conduct engaging training sessions.
• Problem-Solving: Demonstrated success in bridging compliance gaps and mitigating operational risks.

Expected Travel:

• 40–50%, including visits to bottlers, plants, and onsite training/support.

This Senior Manager role is pivotal to Coca-Cola’s QSE mission, ensuring seamless compliance, innovation integration, and the consistent delivery of world-class product quality and safety standards.

Skills:

Packaging Engineering; Program Measurement (Inactive); Continual Improvement Process; Sustainability; Lean Manufacturing; Environmental Science; Measurement Verification (Inactive); Root Cause Analysis (RCA); Waterfall Model; Six Sigma; Communication; Food Safety and Sanitation; ISO 9001; Green Solutions; Environmental Regulatory Compliance