Change Manager/Analyst (IT)

Position Responsibilities: 

• Manage the lifecycle of change requests and drive continuous improvements to enhance the quality and efficiency of the change management process across the Company as a Global Services Change Analyst

• Review, process, track, document, and coordinate change management requests submitted for production changes to minimize the impact or downtime to production environments

• Schedule and host change management meetings; weekly technical review, Change Advisory Board (CAB), and monthly global maintenance windows (weekends required) 

• Develop and maintain change management policies, procedures, processes, and documentation related to change management tools

• Create metrics and reporting as a data analyst to measure change request success and compliance

• Create development opportunities for employees to ensure that change management policies and processes are being adhered to

• Evaluate and recommend methods and tools for streamlining and improving the change management process

• Other duties as assigned