Director, Customer Management – North

We are on the hunt for a results-driven Director of Sales and Account Management – Food Service. This executive leadership position involves steering strategic sales and account management for our organization within the food service industry, covering not just retail chains and stores, but also expansive food service operations. Your primary focus will be promoting and selling our products and services, fostering business growth, nurturing key customer relationships, and staying ahead of market trends.

What You'll Do for Us:

• Lead and deliver game-changing CVS / Quick Service Restaurant (QSR) customer strategies and playbooks for the OU that are deeply rooted in shopper and trade insights, to drive significant basket/purchase incidence increase, by connecting seamlessly with relevant occasions with customer and ultimately drive sustainable and accelerated growth for the System (NSR and margin expansion).
• Aligned with key global customer team focus, lead all customer planning for the OU and support the countries in creation of the Annual customer plans for the top prioritized, that help deliver the OU strategies in the markets. This includes clear customer program, calendars, PICOS and fact-based targets and KPI’s for our markets and supporting our front lines CCL teams in alignment with our bottlers and key stake holders. Manage and report performance of the Top prioritized Global customers.
• Support re-negotiations/JBP’s/ new pitch presentations/regular updates for our must win/top priority customers with our country channel teams and bottlers. Leads the Advantage survey results + action planning in alignment with our country channel teams and bottling partners.
• Deliver acquisition strategy and plan for major local QSR chains.
• Deliver clear customer strategy and imbed these strategies into our OU & country customer plans to capture end to end shopper centric solutions.
• Define, propose, align and track key execution and performance metrics for the relevant customers using a fact-based approach and supporting our front-line CCL team to align this with key stakeholders and bottlers. These KPI’s must reflect the opportunities and support deliverance of our OU customer strategies in each country.
• Work closely with the Global customer team, GCCL and other OU customer teams to accelerate learnings through sharing of best practices and approaches that could be mutually relevant and aid better execution of our OU strategy.
• Drive thought leadership to accelerate business growth and strong understanding with ability to implement category management.  Understanding RGM-promo analytics and ability to drive digital leadership.

Requirements & Qualifications:

• Master's degree in Marketing, Business Administration, or a related field.
• 10+ years of comprehensive experience, including 5+ years in key account management.
• Proven background in the food service industry, ideally with QSR account management, indicating a strong advantage.
• Strategic leadership experience, with a history of shaping growth and executing marketing strategy based on customer insights and product commercialization.
• Expertise in orchestrating cross-functional or highly matrixed teams towards a common objective, underpinned by leadership and strategic building skills.

What We Can Do for You:

• Iconic Brand: An opportunity to work with one of the most recognized brands globally and influence the next chapter of our brand story.
• Exposure to World-Class Leaders: Direct access to industry leaders which expands your professional network and exposure to emerging marketing strategies.
• Creative Team Culture: Thrive in a culture that embraces risk-taking and innovation, driven by the best brand leaders and agencies in the world.